The Peoples Community Bank
  • Personal Services
  • Mortgage Services
  • Business Services
  • Wealth Management

FAQs

FREQUENTLY ASKED QUESTIONS

Obtain Account Information

Can you help me get into my online banking account?

If you have forgotten your username or password, please click "forgot password" in the Online Banking access box. Use this link to unlock and access Online Banking.

What is my current account balance?

You can check your account activity by logging in to Online Banking. If you have not yet registered, simply click on the word "Register" in the Online Banking login box and complete the application. Click here to get started.

Has my direct deposit come in yet?

You can check your account activity by logging in to Online Banking. If you have not yet registered, simply click on the word "Register" in the Online Banking login box and complete the application. Click here to get started.

What is my current credit card balance?

Click here for more information, or access your account anytime anywhere, 24 hours a day and 7 days a week at www.mycardstatement.com.


Transfer Funds by Wire or Automated Clearing House (ACH)

What is the bank's routing number?

The routing number for The Peoples Community Bank is 075906016.

What are your wiring instructions?

For Domestic wires, please see the attached wiring instructions form

For International wires, use the attached international wire instructions form.

How do I request a wire transfer?

You may deliver wire transfer instructions to us in person, by phone, fax or e-mail. As a security measure, we may exercise a "call back" procedure to verify the wire instructions you provide to us.

How do I request and electronic transfer of funds (ACH)?

To request an electronic transfer of your funds, please complete this form and return to us.


Update Account or Switch Banks

How do I change my address and/or phone number with you?

To change your address or phone number, please print this form, sign and fax to us at 608-795-2133 or provide the information on the form to us via Contact Us.

What is the easiest way for me to switch accounts from my current bank to The Peoples Community Bank?

Switching your accounts to us is easy. Please use our Bank Switch Kit, complete these three forms and fax them to us at 608-795-2133. Or, simply drop them off at one of our five locations nearest you.


Report a Lost Card

How do I report a lost or stolen debit card?

To report your VISA Debit Card lost or stolen during banking hours call 1-800-795-2151. After banking hours call 1-800-528-2273.

How do I report a lost or stolen credit card?

To report your VISA Credit Card lost or stolen during banking hours call 1-800-795-2151. After banking hours call 1-800-423-7503.


Other Questions

How do I reorder checks?

To re-order checks, click here. If you are experiencing problems, please call us at 1-800-795-2151.

How do I obtain specific check images?

You can retrieve your check images directly from Online Banking by clicking on the check number listed in your account history. If you are not an online banking customer, simply call the us and we will provide a copy of the check to you.

How can I monitor my credit report?

To request a free copy of your annual credit report, click here.

How can I help protect myself from identity theft scams and fraud?

Fight identity theft by monitoring and reviewing your credit report annually. Use the following link to request a free credit report in minutes. If you feel you may be a victim of identity theft, we urge you to read the attached document to help restore your identity.

What common scams and fraud should I be aware of?

For more information about schemes, scams and fraud, please read the following documents regarding fake check scams and Internet schemes You may also click News & Alerts from our home page to stay informed of the most recent schemes and scams.

How do I purchase gift cards?

Gift cards can be purchased in amounts from $25 to $500 at any of our five locations. Friends and family will appreciate a VISA Gift Card because they are able choose whatever they want from merchants worldwide - wherever VISA debit cards are accepted.