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News & Alerts

Simply More Newsletter

January-February 2014

In this Newsletter:

 

Message from the President: The Financial Services Industry Today

There’s a lot of change taking place in the financial services industry today.  It seems like each day brings news of more banks that are closing branch offices to reduce overhead.  There’s no question that fewer customers are coming into bank offices these days.  In just the past three years, volume in our lobbies has decreased by 25,000 visits annually in favor of online banking, mobile banking, ATMs, etc.

Unlike other financial services providers, however, it’s not our intent to close any of our offices.  We think that real people and personal service need to remain the centerpiece of how we serve you for the foreseeable future. With that having been said, we also recognize the need to create more efficiency in our lobbies and drive-ups so that we can continue to serve your needs while reducing costs wherever possible.

Beginning in 2014, those customers who use our lobbies will see change as we add automated cash handling machines (recyclers) to eliminate the need for staff to count cash manually.  These recyclers both count the cash that you bring to the bank for deposit and dispense cash when you request cash back in a transaction.  You’ll still be working with a customer service representative just as you always have but the cash handling function that they perform will now be automated.  We’re doing this both to speed service to you and enable employees to handle more transactions in a given period of time.

The second phase of change in customer service operations comes in early spring as we replace drive-up units at all locations with new video kiosks.  Again, you’ll continue to be served by a customer service representative but you’ll see that person on screen, not standing in the drive-up window.  Coupled with these new video units, the tubes that carry transactions to the teller will be relocated directly behind the teller line in the lobby to reduce the running that too often takes place between lobby and drive-up windows.  

One of the big advantages of this two-way video, two-way communication between you and the customer service representative is increased privacy.  Because the customer service representative wears a headset, only he/she can hear you.  No more open mike that has the potential to be heard by others.

With this change there will no longer be a drawer in the first lane that slides out to accept your transaction.  The first lane will be used only for drive-up night depository and, perhaps, a drive-up ATM at some future date.  All drive-up transactions will be performed via tube beginning with the second lane in each location, the exception to this being our Plain office where the lane closest to the building will have a tube unit installed.

We remain committed to serving you with people.  With these changes you’ll continue to see and interact with the same faces that you always have and you’ll find them even closer to you - on screen and in your lane.

While technology increasingly optimizes our efficiencies and resources, personal relationships and interactions with people remain central to who we are as a financial institution.  We're an independent, community bank and steadfast in our plans to stay that way.

 

 

Community Food Drive Raises More Than $7,500
 
This year, our food drive was once again a great success thanks to everyone involved.  In total, we raised in excess of $7,500 and more than 853 pounds of food.
 
Since 2011, your contributions to this effort have helped us contribute more than $28,000 cash and 3,013 pounds of food for families and individuals in need of assistance within the local community.
 
"It was heartening to see the amount of customer and staff support for this effort, especially given current economic conditions” said Gary Harrop, bank president.  “We sincerely thank all those who participated to make this effort a success.”
 
As an added incentive, those who contributed $5 or more in cash or 3 or more canned/dry goods were eligible for a $100 gift card drawing at each of our five locations.  Winners of the $100 gift cards were:

 

  • Arena – Richard Fargo
  • Barneveld – Nancy Gaffney
  • Mazo – Kathryn Smith-Panko
  • Plain – Peggy Jewell
  • Spring Green – Dean/Jan Swenson
Thanks again to all of you who participated in this campaign!  We look forward to doing it again next year.
 
About the Local Food Pantries
There are food pantries in Arena, Barneveld, Mazomanie and Spring Green; and in several other communities within Iowa, Dane, and Sauk Counties.  All of the pantries are free and all disburse supplies to anyone in the community having need.  Use of the pantry by those in need is confidential.

 

Final Gift Card Winners for 2013 Announced
 
The final 10 winners of a $50 VISA gift card for 2013 have been drawn!  Congratulations to our winners:
  • Karin Miller
  • Joseph Lange
  • Jack Coppernoll
  • Lisa Evans
  • Laura Meinholz
  • Jerry Thering
  • Sue Sagami
  • Marijane Reich
  • Sarah Imhoff
  • Brenda Walter
Eligibility for the prize drawing is limited to our customers who subscribe to our PCB E-Alerts program.  If you are not receiving our E-Alerts, please provide us your (1) first and last name; and (2) email address.  Winners have been notified, and the next drawing is scheduled for April 2014.
 
Thanks again to everyone for participating!
 
PCB E-Alerts: Keeping You On Guard Against Identity Theft
 
With new scams appearing every day, protecting your personal information from attack is becoming more challenging. The Peoples Community Bank wants to keep you informed about important news, announcements and scams in the area that could affect you.
 
An example of our E-Alert Program working as designed occurred recently when Target reported that systems of its card processor were compromised and that data from 40 million debit and credit card transactions was stolen.  Within minutes we were able to notify almost 2,000 bank customers of the theft and give an early heads-up that those affected customers would have their debit cards deactivated to protect their funds.
 
So, sign up today for our free E-Alerts Program. To subscribe to this e-mail alerts service, send us an email request, call us or stop by any of our locations.  To complete your subscription, please provide us with your first name, last name and email address.
 
Here's what your E-Alerts subscription includes:

 

  • Immediate e-mail alerts when we become aware of scams targeting local residents
  • Notification when federal policy changes impact your account
  • Bi-monthly Simply More financial management e-newsletter
  • Entry into our quarterly drawing for one of five, $50 VISA gift cards
Click here for more info about PCB E-Alerts
 
 
This newsletter does not constitute tax, legal, accounting or other professional advice. We attempt to be accurate, but neither we nor any other party shall be held liable for loss or damages resulting from reliance upon or use of this material. © 2014 The Peoples Community Bank